Privacy Policy

Solvi respects your privacy and is committed to handling personal information in a way that supports trust, transparency, and responsible care coordination. Because our platform helps connect Health Seekers and Health Providers through guided matching and health management workflows, we may collect information that you choose to provide, such as your name, contact details, account credentials, profile preferences, health goals, symptom descriptions, care priorities, scheduling information, and communications shared through platform tools. We may also collect technical and usage information, including device type, browser details, session activity, feature interactions, and log data, so we can keep the platform secure, reliable, and easier to use. We use information to operate core services, support account functions, improve product quality, personalize relevant experiences, and communicate service updates, support messages, and policy notices. Solvi does not sell personal information for third-party advertising, and we design our privacy practices around limiting collection to data that is reasonably necessary for platform functions and user support.

We may share information only when needed to provide platform services, fulfill user requests, protect system integrity, or comply with legal obligations. Depending on how you use Solvi, sharing may occur with selected providers you choose to engage, authorized participants in your care coordination workflow, and trusted service partners who assist with hosting, analytics, communications, customer support, security monitoring, and technical operations under contractual confidentiality and data-protection requirements. Internal access is restricted based on role and legitimate business need, and we use safeguards such as access controls, secure transmission practices, operational monitoring, and documented procedures intended to reduce unauthorized use, loss, alteration, or disclosure. While no digital environment can guarantee absolute security, Solvi continuously evaluates risk and updates privacy and security controls as products, threats, and regulations evolve. We retain data for only as long as needed for service delivery, legal compliance, dispute resolution, and operational records, after which data may be deleted, anonymized, or otherwise handled according to applicable retention standards.

You may have rights and choices regarding your personal data depending on your jurisdiction and how you use the platform. These may include the ability to access certain information, request corrections, update account details, manage communication preferences, request deletion where legally available, or ask questions about how data is processed in relation to your use of Solvi services. We encourage users to keep profile and care information accurate so matching, coordination, and health-journey tools remain useful and context-aware. Solvi is intended to support care navigation, care-team collaboration, and progress tracking, but it does not replace emergency services or independent medical judgment by licensed professionals. We may revise this Privacy Policy from time to time to reflect new features, legal updates, or operational changes, and we will post the updated version with an effective date. By continuing to access or use Solvi after a revised policy becomes effective, you acknowledge and accept the updated terms, subject to any additional rights provided by applicable law.